SALE AND RESERVATION TERMS AND CONDITIONS

 

I. SALE AND RESERVATION TERMS AND CONDITIONS

A. LEGAL NOTICE

1. PRICES AND CURRENCY CONVERSION
The prices published at the Website are in dollars, legal currency used in The United States of America (USD).

At the time when making a reservation or a purchase, the price of the products will be respected, EXCEPT for a BAD CALCULATION of any price, and that this variation is LARGER than 10% of the REAL price. In this case, the Subscriber should be contacted within a (24) hour term.

2. AVAILABILITY
ATTENZA will do anything in its power to please every SUBSCRIBER AND USER in the demand of products.
Granting that, if the product is not available after placing an order, the SUBSCRIBER will be notified by email about the total or partial cancellation of its order.

The partial cancellation of the order due to the lack of availability, does not give the right to the total cancellation of the order, in this same way, the order can be canceled or rescheduled by the USER. If, as a result of this cancellation, the subscriber wishes to return the already delivered product, it should refer to and follow the steps indicated on section Returns on these conditions of use. In any case, it is understood that this may happen, and that ATTENZA is not responsible for the inconvenience that this may cause to the client.

It is understood that, gifts per purchase and promotions in the stores, associated to specific products or seasonal promotions, may exist. ATTENZA will do everything in its power to have available such gifts and promotions for the clients that make reservations online, but due to the limited amounts of these promotions and the available time for the reservations before the trip, it is not guaranteed, at the time of retrieving the reservation, that the gifts and/or promotions will be available.

B. RESERVATION

1. Reservation Time
The SUBSCRIBER can reserve products within fifteen (15) days before its flight, even an (1) hour before such.
Once the order is formalized, meaning, with the acceptance of the conditions of use and the confirmation of the reservation process, ATTENZA will send an email to the subscriber confirming the details of the order placed.

2. Payment Method
The SUBSCRIBER should make payments in cash, credit card (Visa, MasterCard, and/or American Express).

The SUBSCRIBER will be charged the final amount at the time of retrieving its order at the following stores:

  • For electronics: Attenza Electronics Store, located in front of the chapel in the Duty Free Area of the Tocumen Airport; and
  • For liquors, perfumes, and cosmetics: The Attenza main Store, in the main aisle of the Duty Free area in the Tocumen Airport.

3. Delivery of the Reserved Products
The ownership, right to property and delivery of the product is transferred in the Republic of Panama, and not in the country or place of destination.

The subscriber should present the confirmation number of the order, its passport and its boarding pass as identification, when retrieving the order.

The reserved Products will be delivered in the following stores:

  • For electronics: Attenza Electronics Store, located in front of the chapel in the Duty Free Area of the Tocumen Airport; and
  • For liquors, perfumes, and cosmetics: The Attenza main Store, in the main aisle of the Duty Free area in the Tocumen Airport.


C. PURCHASE

1. Purchase Confirmation
The SUBSCRIBER can make Product purchases within 7 seven days before its flight, even up to three (3) hour before such.
Once the purchase order is formalized, meaning, with the acceptance of the conditions of use and the confirmation of the reservation process, ATTENZA will send an email to the Subscriber confirming the details of the order placed.

The SUBSCRIBER can only make a maximum of three (3) purchases in a twenty four (24) hour period, with the same card, at the Web Site. They may not exceed the amounts authorized by the regulations of The National Customs Authority of Panama.

2. Payment
The SUBSCRIBER should make payments in cash, credit card (Visa, MasterCard, and/or American Express). Payments with debit cards may not be processed (Clave).

Once the purchase order is accepted, a hold would be put on the amount to pay, which would be billed once the product is retrieved in Attenza.

a) Payment declined
In the event that the payment method is declined, an email will be sent to the Subscriber, within the following hour, so it can include a different method of payment.

3. Delivery of Reserved Products
The ownership, right to property and delivery of the product is transferred in the Republic of Panama, and not in the country or place of destination.

The subscriber should present the confirmation number of the order, its passport and its boarding pass as identification, when retrieving the order.

The reserved Products will be delivered in the following stores:

  • For electronics: Attenza Electronics Store, located in front of the chapel in the Duty Free Area of the Tocumen Airport; and
  • For liquors, perfumes, and cosmetics: The Attenza main Store, in the main aisle of the Duty Free area in the Tocumen Airport.


4. Purchase order cancellation

The SUBSCRIBER can cancel the purchase orders, without any penalty, up to thirty (30) minutes before the time of the flight.
Non-retrieved products will be considered as canceled orders.

The hold done during the order will be released once it is canceled. It may take the bank of the cardholder, between fifteen (15) to thirty (30) calendar days for the SUBSCRIBER to see it reflected on its card.

D. WARRANTY

ATTENZA serves as the distributor of the manufacturers or wholesale manufacturers that warranty that the products, that are commercialized at the Website, properly work and dot not have any defects nor any hidden faults that may make them dangerous or inadequate for their normal use. Nevertheless, the use that each user or subscriber gives to the products is its sole responsibility, without any liability for ATTENZA.

The client is responsible of verifying at the time of delivery, that its order was completed as requested and that the delivered items are in a good state. If the client has any complaint, please contact us within the following five (5) days of purchase: contactenos@attenza.net.

The warranty will loose its validity in case of defects or damages cause by external factors, accidents, specially, electric accidents, wear, the installation and use not according to instructions from the provider or the manufacturer.

1. RETURNS
To make a return, you may visit any of our stores within a maximum of thirty (30) days following the purchase, with the product and the original sales receipt, for an inspection done by our supervisors. If you are not traveling during this period of time, please contact the Client Service department via “Contact” at the Website, within the following fifteen (15) days after its purchase, and arrangements will be made to resolve the situation as efficiently as possible.

2. INFORMATION OF THE PRODUCT
The descriptions of the products shown at the Website, are done based upon the information provided by the providers of ATTENZA.

The information given about each product, as well as the pictures or videos related to the same, and the trade names, brands or distinguishing signs of any type, contained at the Website, are exposed for guidance.

3. RESPONSIBILITY
ATTENZA does not assume any responsibility resulting from, including but limited to:

  • The use that the SUBSCRIBERS OR USERS may give to the materials of this Website or linked pages, whether they are prohibited or allowed, infringement of the intellectual and/or industrial rights of the contents of the Website or third parties.
  • Of any possible harm or damage to the Subscribers or Users caused by the normal or abnormal functioning of the search tools, the organization or the location of the contents and/or the Website, and in general, of the errors or problems that generate in the development or instrumentation of technical elements that the Website, or a program, facilitates the user with.
  • Of the contents of such pages to which the Subscribers or Users may access from links included on the Website, authorized or not.
  • Of the acts or omissions of third parties, regardless to the fact that this third parties may be joint to ATTENZA by a contract.
  • Of the access of minors to the content included at the Website, its is the sole responsibility of their parents or guardians to apply an appropriate control over the activities of the children and minors under their care, or to install any tool to control the use of the Internet with the purpose of avoiding (i) the access to materials or content not suitable for minors, as well as, (ii) sending personal information without previous authorization of the parents or guardians.
  • Of the communications nor dialog during the debates, forums, chats and virtual communities organized through or surrounding the Website and/or linked pages, nor will it respond to, thus, the possible harm and damages that the subscribers or particular and/or collective users may suffer due to such communications and/or dialog.
  • ATTENZA will not be, in any case, responsible for the production of:
  • Errors or delays in the access of the Website, by the Subscriber, at the time when entering its information into the order form, the tardiness or inability of reception by the recipient of the order confirmation or any anomaly that may result from when this events are due to a problem with the Internet network, fortuitous events or force majeure and any other unforeseeable cause unaffiliated to the good faith of ATTENZA.
  • Failures or events that may occur in the communications, deletion or incomplete transmissions, in a way that it is not warrantied that the services of the Website are constantly operative.
  • Of the errors or damages produced to the Website by an inefficient use of the service and of bad faith, by the Subscriber.
  • Of the non effectiveness or problems with the email address provided by the Subscriber and/or the User, to send the confirmation of the order.


In any case, ATTENZA commits to solving the issues that may result and offers all the necessary support, to the SUBSCRIBER and/or USER, to reach a fast and satisfactory solution of the event.

Furthermore, ATTENZA has the right to perform, at set temporary intervals, promotional campaigns to promote the registration to their services of new members. ATTENZA reserves the right of modifying the conditions of application of the promotions, extending them when properly notified, or to proceed to the exclusion of any participant of the promotion if any presumed anomaly is detected, abuse or unethical behavior in the participation of such.

 

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